Inclusions:

• 10 nights 11 days stay in Vietnam in 4-star deluxe hotels 
• Daily Buffet breakfast at the Hotels
• Hanoi City Tour
• Grand World Phu Quoc Evening Tour (Color of Venice Show 21:30 to 22:00) without guide PRIVATE
• VinWonders Phu Quoc (Entry Ticket) and Vinpearl Safari (Entry Ticket) without tour guide - PRIVATE
• Day Trip to Bana Hills and Golden Bridge (Cable Car, French Village and Fantasy Park) - PRIVATE
• Danang City, Coconut Forest and Hoi An City Tour (Linh Ung Pagoda with Lady Buddha and Marble Mountain) with Lantern and Basket Boat Ride - PRIVATE
• HON THOM ROUND TRIP CABLE CAR 
• Island Tour by Sharing Speedboat and Cable Car (Gam Ghi Island, May Rut Island and Thom Island) - PRIVATE
• Full Day Hanoi City Tour (Ho Chi Minh Mausoleum, Tran Quoc Pagoda, Temple of Literature and Hoa Lo Prison) - PRIVATE
• Day Trip to Ninh Binh (Hoa Lu, Tam Coc and Mua Cave) without Sampan Boat Ride - PRIVATE
• Day Trip to Halong Bay (Apollo Premium/Similar Luxury Cruise with Buffet Lunch Covering Surprising Cave, Titop Island and Kayaking) - PRIVATE
• Ha long Bay Day Cruise with Lunch
• 24/7 concierge services
• Vietnam Tourist Visa
• Travel insurance (coverage up to $15,000)
• All Private airport-hotel-airport transfers
• All transfers for included tours and excursions
• All applicable taxes and service charges (No hidden costs)

Exclusions:

• Tour Guide service unless not mentioned in inclusions
• Lunches and dinners unless specified in the itinerary
• Optional tours and activities not listed in the inclusions
• Expenses of personal nature such as laundry, minibar, telephone, shopping, tips, etc.
• Optional tours and activities not explicitly listed above
• 5% TCS

Booking Procedure

• A 50% advance payment is required to confirm the booking.
• The balance payment must be completed 30 days prior to the departure date.
• All bookings are subject to availability at the time of confirmation.
• Cancellation policies will apply as per Zion Events and Tours terms and conditions.

Bank Details

Bank Name: Kotak Mahindra Bank
Account Number: 2145224341
Account Type: Current
Account Name: Zion Events and Tours
IFSC Code: KKBK0000208
GST Registration Number: 07FJNPB2761J1Z0

At Zion Events and Tours, we understand that travel plans can sometimes change unexpectedly. To ensure clarity and fairness for all our customers, we have outlined our cancellation policy below:

Cancellation by the Customer:

The following cancellation charges will apply based on the number of days prior to the scheduled departure date that we receive your written cancellation request:

More than 30 days prior to departure:
 50% of the total booking cost will be charged as cancellation fees. The remaining amount will be refunded.

15 to 30 days prior to departure:
 75% of the total booking cost will be charged as cancellation fees. The remaining amount will be refunded.

0 to 15 days prior to departure:
 100% of the total booking cost will be charged as cancellation fees. No refund will be provided.

In case of a no-show:
 100% of the total booking cost will be charged. No refund will be provided.

Important Notes Regarding Customer Cancellations:

• Cancellation requests must be submitted in writing, preferably via email to info@zioneventsandtours.com. The date of receipt of your email will be considered the date of cancellation.
• For certain bookings—such as those involving non-refundable flights, accommodations, or specific events—a higher cancellation fee or no refund may apply, regardless of the timeframe. This will be clearly communicated at the time of booking.
• If you wish to postpone or amend your booking, it will be subject to availability and may incur additional charges as per the policies of the service providers (airlines, hotels, etc.).
• Refunds, if applicable, will be processed within 7–10 business days from the date of cancellation and credited back to the original mode of payment. Please note that your bank may take additional time to reflect the refund.

Cancellation by Zion Events and Tours:

We strive to operate all our tours and travel arrangements as planned. However, there may be instances where we must cancel a booking due to reasons beyond our control, such as:

• Force Majeure Events: Including natural disasters, political unrest, pandemics, or government-imposed travel restrictions.
• Insufficient Number of Participants: For group tours, if the minimum number of participants is not met, we reserve the right to cancel the tour.

If We Cancel Your Booking:

You will have the option of:

• Receiving a full refund of the amount paid.
• Choosing an alternative tour or travel arrangement of comparable value, subject to availability. If the alternative is costlier, the difference must be paid by you.

We will notify you of the cancellation as early as possible.

In case of Force Majeure, while we aim to offer a full refund, certain service providers may have non-refundable clauses. These will affect the final refund amount, and we will inform you transparently.

Special Considerations:

• Flights: Governed by airline policies. We will assist you, but final charges and refunds depend on the airline’s terms.
• Accommodation: Varies by property. You will be informed of the applicable terms at the time of booking.
• Visa and Travel Documents: Zion Events and Tours is not responsible for issues arising from visa rejections or invalid documents. Such cases will be treated as customer cancellations and charges will apply accordingly.

Amendments to the Cancellation Policy:

Zion Events and Tours reserves the right to revise or update this cancellation policy at any time without prior notice. The most recent version will always be available on our official website.

By booking with Zion Events and Tours, you confirm that you have read, understood, and agreed to the above terms and conditions.

Vietnam Travel FAQs for Indian Travelers

Visa & Documentation

Do Indian citizens require a visa for Vietnam?
Yes, Indian passport holders must obtain a valid visa before entering Vietnam. You can apply for an e-visa through the official Vietnam e-visa portal or through the Vietnamese Embassy/Consulate General in India. The e-visa is valid for up to 90 days and can be single or multiple entry.

What documents are required for the Vietnam e-visa application?
You need a valid passport with at least 6 months validity, a recent passport-size photograph (white background), and a confirmed travel itinerary. Upload your documents on the official portal and receive approval via email within 3–5 working days.

Is visa-on-arrival available for Indians?
Indian travelers can get visa-on-arrival only if they have a pre-approval letter from a Vietnamese travel agency. Without this document, obtaining a visa on arrival is not possible. Applying online through the official e-visa portal is the more convenient alternative.

Currency & Money Exchange

What is the currency of Vietnam?
The official currency is Vietnamese Dong (VND). As of 2025, the approximate exchange rate is 1 INR = 280–310 VND.

What is the best way to exchange money for Indian travelers?
The most cost-effective method is to convert INR to USD in India (approximately 1% markup), then exchange USD to VND in Vietnam (approximately 0.3% markup). Avoid converting INR directly to VND in India as markups can be as high as 15–20%.

Where should I exchange currency in Vietnam?
Exchange USD at local gold shops or authorized money changers in the city for the best rates. Avoid exchanging at airports where rates are less favorable. Always carry fresh, new USD 100 bills for better exchange rates.

Are credit/debit cards widely accepted in Vietnam?
Major cities and tourist areas accept cards at hotels, restaurants, and large stores. However, for street food, local markets, and smaller establishments, cash (VND) is preferred. ATMs are widely available in cities for cash withdrawals.

Weather & Best Time to Visit

What is the best time to visit Vietnam from India?
The best overall time is from November to April when most regions experience dry and pleasant weather. However, Vietnam has diverse climates across its regions:

What should I pack for Vietnam?
Light cotton clothing, comfortable walking shoes, sunscreen, sunglasses, a light rain jacket (for occasional showers), and modest clothing for temple visits. For northern regions during winter months, carry warm layers.

Connectivity & Communication

Do I need a SIM card in Vietnam?
Yes, having a local SIM card is highly recommended for navigation, communication, and using apps like Grab.

Which mobile network is best for tourists?
Viettel is the most recommended network with the best coverage across Vietnam, followed by Vinaphone and Mobifone. SIM cards can be purchased at the airport, local stores, or pre-ordered online through providers like Airalo or Holafly for eSIM options.

Is Wi-Fi easily available in Vietnam?
Yes, free Wi-Fi is available at most hotels, restaurants, cafes, and tourist attractions. However, having a local SIM card ensures connectivity when traveling between destinations.

Transportation

How do I travel within Vietnam?
Vietnam offers multiple transportation options:

Can I rent a motorbike in Vietnam?
Yes, but only if you're experienced. Never give your passport as collateral—use a driver's license and deposit instead. Always photograph the vehicle before and after rental.

Food & Dietary Requirements

Is vegetarian food available in Vietnam?
Yes! Vietnam has excellent vegetarian options. Look for Chay (vegetarian) on menus. Popular vegetarian dishes include Phở Chay (vegetarian pho), Bánh Mì Chay (vegetarian baguette), Gỏi Cuốn Chay (vegetarian spring rolls), and Đậu Hũ (tofu dishes).

Are there Indian restaurants in Vietnam?
Yes, major cities have excellent Indian restaurants:

• Hanoi: Ram Krishna Vegetarian, Tadka, RK Spice
• Da Nang: Gujarat Indian Restaurant (pure veg), Rasoi, Maharaja
• Hoi An: Rasoi Indian Restaurant, Maharaja
• Ho Chi Minh City: Baba's Kitchen, The TAJ, Tanishq, MAAZI

Is street food safe to eat in Vietnam?
Yes, Vietnamese street food is generally safe. Choose busy stalls for freshness, and drink only bottled water. Street food is a highlight of Vietnam travel.

Health & Safety

Is Vietnam safe for Indian tourists?
Yes, Vietnam is widely regarded as a safe destination for Indian travelers. There are no known specific safety threats or targeted crimes against Indian tourists. Indian culture, particularly TV serials, is quite popular in Vietnam, and locals are generally very welcoming to Indians.

What vaccinations are recommended?
No mandatory vaccinations are required for Vietnam. However, consult your doctor about Hepatitis A & B, Typhoid, and routine vaccinations before travel.

Tipping & Etiquette

Is tipping expected in Vietnam?
Tipping is not mandatory or traditionally expected in Vietnam, but it's appreciated for good service. For tour guides and drivers who are paid directly, the following tipping guidelines are recommended:

• US$ 5 per person per day for groups of 2–3 passengers
• US$ 3 per person per day for groups of 4 passengers and above