Inclusions:

• 10 nights 11 days stay in Vietnam in 4-star hotels, 
• Daily Buffet breakfast at the Hotels
• Hanoi City Tour
• Grand World Phu Quoc Evening Tour (Color of Venice Show 21:30 to 22:00) without guide PRIVATE
• VinWonders Phu Quoc (Entry Ticket) and Vinpearl Safari (Entry Ticket) without tour guide - PRIVATE
• Day Trip to Bana Hills and Golden Bridge (Cable Car, French Village and Fantasy Park) - PRIVATE
• Danang City, Coconut Forest and Hoi An City Tour (Linh Ung Pagoda with Lady Buddha and Marble Mountain) with Lantern and Basket Boat Ride - PRIVATE
• Full Day Hanoi City Tour (Ho Chi Minh Mausoleum, Tran Quoc Pagoda, Temple of Literature and Hoa Lo Prison) - PRIVATE
• Day Trip to Ninh Binh (Hoa Lu, Tam Coc and Mua Cave) without Sampan Boat Ride - PRIVATE
• Day Trip to Halong Bay (Apollo Premium/Similar Luxury Cruise with Buffet Lunch Covering Surprising Cave, Titop Island and Kayaking) - PRIVATE
• Ha long Bay Day Cruise with Lunch
• 24/7 concierge services
• Vietnam Tourist Visa
• Travel insurance (coverage up to $15,000)
• All Private airport-hotel-airport transfers
• All transfers for included tours and excursions
• All applicable taxes and service charges (No hidden costs)

Exclusions:

• Tour Guide service unless not mentioned in inclusions
• Lunches and dinners unless specified in the itinerary
• Optional tours and activities not listed in the inclusions
• Expenses of personal nature such as laundry, minibar, telephone, shopping, tips, etc.
• Optional tours and activities not explicitly listed above
• 5% GST

Booking Procedure

• A 50% advance payment is required to confirm the booking.
• The balance payment must be completed 30 days prior to the departure date.
• All bookings are subject to availability at the time of confirmation.
• Cancellation policies will apply as per Zion Events and Tours terms and conditions.

Bank Details

Bank Name: Kotak Mahindra Bank
Account Number: 2145224341
Account Type: Current
Account Name: Zion Events and Tours
IFSC Code: KKBK0000208
GST Registration Number: 07FJNPB2761J1Z0

At Zion Events and Tours, we understand that travel plans can sometimes change unexpectedly. To ensure clarity and fairness for all our customers, we have outlined our cancellation policy below:

Cancellation by the Customer:

The following cancellation charges will apply based on the number of days prior to the scheduled departure date that we receive your written cancellation request:

More than 30 days prior to departure:
 50% of the total booking cost will be charged as cancellation fees. The remaining amount will be refunded.

15 to 30 days prior to departure:
 75% of the total booking cost will be charged as cancellation fees. The remaining amount will be refunded.

0 to 15 days prior to departure:
 100% of the total booking cost will be charged as cancellation fees. No refund will be provided.

In case of a no-show:
 100% of the total booking cost will be charged. No refund will be provided.

Important Notes Regarding Customer Cancellations:

• Cancellation requests must be submitted in writing, preferably via email to info@zioneventsandtours.com. The date of receipt of your email will be considered the date of cancellation.
• For certain bookings—such as those involving non-refundable flights, accommodations, or specific events—a higher cancellation fee or no refund may apply, regardless of the timeframe. This will be clearly communicated at the time of booking.
• If you wish to postpone or amend your booking, it will be subject to availability and may incur additional charges as per the policies of the service providers (airlines, hotels, etc.).
• Refunds, if applicable, will be processed within 7–10 business days from the date of cancellation and credited back to the original mode of payment. Please note that your bank may take additional time to reflect the refund.

Cancellation by Zion Events and Tours:

We strive to operate all our tours and travel arrangements as planned. However, there may be instances where we must cancel a booking due to reasons beyond our control, such as:

• Force Majeure Events: Including natural disasters, political unrest, pandemics, or government-imposed travel restrictions.
• Insufficient Number of Participants: For group tours, if the minimum number of participants is not met, we reserve the right to cancel the tour.

If We Cancel Your Booking:

You will have the option of:

• Receiving a full refund of the amount paid.
• Choosing an alternative tour or travel arrangement of comparable value, subject to availability. If the alternative is costlier, the difference must be paid by you.

We will notify you of the cancellation as early as possible.

In case of Force Majeure, while we aim to offer a full refund, certain service providers may have non-refundable clauses. These will affect the final refund amount, and we will inform you transparently.

Special Considerations:

• Flights: Governed by airline policies. We will assist you, but final charges and refunds depend on the airline’s terms.
• Accommodation: Varies by property. You will be informed of the applicable terms at the time of booking.
• Visa and Travel Documents: Zion Events and Tours is not responsible for issues arising from visa rejections or invalid documents. Such cases will be treated as customer cancellations and charges will apply accordingly.

Amendments to the Cancellation Policy:

Zion Events and Tours reserves the right to revise or update this cancellation policy at any time without prior notice. The most recent version will always be available on our official website.

By booking with Zion Events and Tours, you confirm that you have read, understood, and agreed to the above terms and conditions.

Dubai Essential FAQs

Travel Requirements & Documentation

Q: What documents do I need for Dubai?
 Your passport must be valid for at least 6 months from arrival date. UAE tourist visa (30 days, single entry) is included in your package. Keep copies of all documents and booking confirmations.

Q: Is travel insurance included in the package?
 Yes, comprehensive travel insurance with $25,000 coverage is included, covering medical emergencies, trip cancellation, and lost luggage.

Q: What about the multi-currency forex card?
 A pre-loaded forex card is provided for convenient cashless transactions. UAE Dirham (AED) is pegged to USD at 1 USD = 3.67 AED. Major credit cards are widely accepted.

Climate & Packing Guidelines

Q: What's the best time to visit Dubai?
 Your package is optimized for November to March when temperatures range from 17-30°C (62-86°F), perfect for outdoor activities and sightseeing.

Q: What should I pack for Dubai's climate?
 Pack lightweight, breathable fabrics in light colors. Bring modest clothing covering shoulders and knees for cultural sites. High SPF sunscreen, sunglasses, and light jacket for air-conditioned spaces are essential.

Q: How should I dress in Dubai?
 Dubai is cosmopolitan but modest dress is appreciated. Cover shoulders and knees in public areas, especially at religious sites. Swimwear is appropriate at beaches and pools. Business casual works for most restaurants.

Accommodation & Luxury Services

Q: What level of accommodation is included?
 Premium 4-5 star properties with daily breakfast, located in prime areas for easy access to major attractions.

Q: What luxury services are provided?
 24/7 concierge support, private transfers in luxury vehicles, dedicated trip assistance, and VIP access to attractions where applicable.

Q: Are all tours conducted privately?
 Yes, all sightseeing tours and transfers are on private basis with point-to-point luxury vehicles and English-speaking guides.

Cultural Guidelines & Etiquette

Q: What cultural norms should I be aware of?
 Dubai is very tolerant but respect local customs: avoid public displays of affection, dress modestly in public, and be mindful during prayer times (5 times daily). Friday prayers affect some services 12-2 PM.

Q: Is alcohol available?
 Yes, alcohol is served in licensed venues (hotels, restaurants, bars) for guests 21+. Never drink in public areas. Your luxury accommodations will have licensed restaurants and bars.

Q: Are there photography restrictions?
 Photography is generally allowed at tourist areas. Avoid photographing government buildings, military installations, or local people without permission. Most attractions allow photography.

Health & Safety

Q: Is Dubai safe for tourists?
 Dubai is one of the world's safest cities with extremely low crime rates. Lost items are often returned, and personal safety is excellent day and night.

Q: How do I stay healthy in Dubai's climate?

 Stay hydrated (2-3 liters daily), use high SPF sunscreen, seek shade during peak sun hours (11 AM - 4 PM), and wear protective clothing. Bottled water is recommended.

Communication & Connectivity

Q: What about internet and phone connectivity?
 A 5GB UAE SIM card is included in your package. Free WiFi is available in all hotels, malls, and most restaurants. English is widely spoken alongside Arabic.

Q: What's the time zone?
 Dubai operates on Gulf Standard Time (GST), UTC+4. No daylight saving time adjustments.

Financial Matters

Q: What additional costs should I expect?
 Personal expenses, lunches/dinners not mentioned in the itinerary, optional activities, and shopping. A daily tour coordinator is available at USD 45 per day if desired.

Q: What about tipping etiquette?

 Tipping 10-15% is appreciated in restaurants. Round up taxi fares. Hotel staff appreciate small tips for exceptional service.

Q: Are there any hidden charges?
 No hidden charges. All taxes (5% VAT) are included. GST is handled separately as per regulations.