Cost Includes:

• Accommodation in premium properties as mentioned in the itinerary or similar.
  
  
• All transfers and sightseeing by private A/C Ertiga car (including parking, toll, driver bata, and fuel costs).
  
  
• Both side airport transfers.
  
  
• One-night stay in a private houseboat at Alleppey (with all meals included).
  
  
• Buffet breakfast at all properties (as per standard hotel timings).
  
  
• Meet and greet services on arrival.
  
  
• All arrival and departure transfers as per the itinerary.
  
  
• All meals as specified in the itinerary.
  
  
• Tickets to the Spice Garden.
  
  
• Tickets to a Kalaripayattu performance.
  
  
• Complimentary stay for one child (up to 5 years) without an extra bed.
  
  

Cost Excludes:

• Personal expenses such as laundry, telephone, fax, or email charges.
  
  
• Tips and gratuities for hotel staff, lodge staff, and drivers.
  
  
• All alcoholic and non-alcoholic beverages.
  
  
• Optional activities and any services not mentioned in the itinerary.
  
  
• Visa charges.
  
  
• International flights.
  
  
• Anything not specifically mentioned in the inclusions list.
  

Booking Procedure

• A 50% advance payment is required to confirm the booking.
• The balance payment must be completed 30 days prior to the departure date.
• All bookings are subject to availability at the time of confirmation.
• Cancellation policies will apply as per Zion Events and Tours terms and conditions.

Bank Details

Bank Name: Kotak Mahindra Bank
Account Number: 2145224341
Account Type: Current
Account Name: Zion Events and Tours
IFSC Code: KKBK0000208
GST Registration Number: 07FJNPB2761J1Z0

Cancellation by Guest:

• If the guest decides to cancel the tour for any reason, they must inform the company within a specified time and provide a copy of the cash receipt issued by the company.
  
  
• Cancellation charges are calculated on the gross tour cost (not on discounted or booking cost) and depend on the date of cancellation relative to the tour start date.
  
  
• Cancellation charges for any transport tickets are subject to the respective authority’s rules. Air tickets, once issued, are non-refundable and cancellation charges for these will be borne by the guest.
  
  
• The company will deduct processing charges from the refund amount payable to the guest.
  
  

Cancellation charges based on the timing of cancellation:

• Cancellation charges apply to the gross tour cost.
• 
  Tailor-made holiday cancellations may have different charges depending on booked services.
• 
  Cancellation of air tickets is excluded and charged separately.
  
  

Cancellation by Company:

If the company cancels any tour/service due to unforeseen circumstances, a full refund of the amount paid by the guest will be issued within 7 working days from the cancellation date.

Refund Policy:

• Refunds for variations, amendments, or cancellations will be paid via Cash, Account Payee Cheque, Net Banking, Cash Deposit, or PayPal transfer in Indian Rupees (INR) at the prevailing RBI exchange rate on the refund date.
  
  
• Refund processing typically takes 5 to 7 working days.
  
  

No refund will be given for:

• Missed or unused services including meals for any reason.
  
  
• Cancellations for bookings during the peak season (1st December to 31st January).
  
  
• Modified, varied, amended, cancelled, or non-utilized services.
  
  
• Cancellations resulting from changes in government rules.
  
  
• Tours indefinitely postponed due to natural calamities, riots, political issues, or similar unforeseen events.
  
  

Refund is not applicable for non-refundable air tickets or tickets that do not allow date changes.

Kerala Essential FAQs

1. When is the best time to visit Kerala?
   The ideal time to visit Kerala is between December and February when the weather is cool and pleasant. The monsoon season (June to September) is perfect for nature lovers and Ayurvedic treatments but comes with heavy rainfall. Summer (March to May) is hot and humid but good for off-season deals and wellness retreats.
   
   
2. Is Kerala safe for tourists?
   Yes, Kerala is generally safe for all tourists including solo and female travelers. Basic precautions like avoiding late-night solo outings in remote areas and sticking to reputable accommodations are advised. Stick to bottled water to avoid illnesses.
   
   
3. Do I need a visa to visit Kerala?
   Yes, international travelers need a valid visa to enter India. E-visas are available for many countries, and it’s recommended to apply before travel.
   
   
4. What are the must-see attractions in Kerala?
   Popular destinations include Munnar for tea gardens and hills, Alleppey for backwaters and houseboats, Thekkady for wildlife experiences, and Kovalam or Varkala for beaches. Cultural experiences like Kathakali dance and Kalaripayattu performances are highly recommended.
   
   
5. How long should I spend in Kerala?
   A trip of 7–10 days is ideal to cover major highlights like backwaters, hill stations, and beaches comfortably. Shorter trips of 3-4 days can focus on one or two destinations like Munnar and Alleppey.
   
   
6. Are houseboats safe and do they operate year-round?
   Houseboats are safe with trained crews and operate year-round except during very heavy rains in monsoon season. Meals served can include both vegetarian and non-vegetarian options.
   
   
7. What kind of clothes and essentials should I pack for Kerala?
   Light cotton clothes are recommended due to Kerala’s warm and humid climate. During monsoon, carry rain gear. Modest dressing is advised especially at religious sites. Don’t forget sunscreen, insect repellent, and bottled water.
   
   
8. Is tipping expected in Kerala?
   Tipping is customary but not mandatory. It’s appreciated to tip hotel staff, drivers, and guides for good service.
   
   
9. What about local food and beverages?
   Kerala cuisine is famous for its spices and seafood. Most tours exclude alcoholic and non-alcoholic drinks, so plan accordingly if you desire these.
   
   
10. How accessible is Kerala for travelers with special needs?
    Major tourist spots and premium properties increasingly offer accessibility features, but it is advisable to confirm in advance with service providers for specific needs.